Earlier this year, Google CEO Sundar Pichai showed off an advanced application of the company’s AI called Google Duplex, a feature which helps make phone calls from a Google Home or phone on your behalf. No, it’s not going to send someone your pre-recorded message – it’s going to actually have a conversation with someone else for you. If you’re wondering Google Duplex Tips and Tricks? Today we are here with
Google Duplex Tips and Tricks
Ask Google Assistant to make a reservation with Duplex
Bring up Google Assistant on your Pixel by holding down the home icon or saying “OK Google.” From there, ask Assistant to make a reservation. Now, I’ve noticed that just saying “make a reservation” tends to bring up traditional search results for OpenTable and other services. That’s not what you want. But if you specify “make a dinner reservation” or “make a lunch reservation,” that should be enough to activate Duplex.
Booking a table with Duplex
The most reliable way to book a table using the Google Assistant is by saying “Hey Google, make a restaurant reservation” or “Hey Google, reserve a table,” optionally appended with “in [a neighborhood or borough].” For example: “Make a restaurant reservation in Manhattan.”
Duplex doesn’t yet work with every restaurant. For some spots we tried to reserve — even those with public phone numbers — Google Assistant threw this error message: “Unfortunately, that restaurant only takes reservations online. So you’ll have to book with them directly.” In other cases, it told us that it “[couldn’t] make reservations at [the] particular restaurant.”
Tell Google how many people are going, what day, and what time
When you land on a restaurant that does work, Assistant will follow up and ask how many people the reservation is for, what day you want to make the reservation, and what time you want to arrive. It will also ask for a backup timeframe in the event that your original request is already booked.
Managing Duplex reservations
It’s at this final screen where you’ll find the My Reservations button. Select it, and it will surface an inline list of reservations automatically imported from Gmail, manually added to Google Calendar, or placed with Duplex. Duplex-facilitated reservations that haven’t been confirmed bear a blue “Pending” tag underneath the name of the restaurant and a View details link.
Select that link, and the Google Assistant serves a webpage with a confirmation number and a chronological list of attempts that have been made to book your reservation; a reservation summary with the date, time, party size, restaurant name, and restaurant address; and the name and phone number associated with the reservation.
Duplex makes a reservation within 15 minutes
Once you give the green light, Duplex places the voice call to the restaurant, where it uses Google’s AI technology to have a quick conversation with the restaurant employee. Duplex identifies that it’s calling from Google and notes that the call may be recorded before moving on to your reservation details. If it’s the AI doing the calling — and most Duplex calls fall under this — Google will acknowledge that the call is automated. But some Duplex calls are placed by human operators at Google.
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